Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.
General Conditions
- Returns or exchanges are only accepted within 6 days of receiving the product.
- Sale or discounted orders are not eligible for return or exchange.
- To cancel your order, please email us at customersupport@nishhair.com within 24hrs of placing the order.
- A valid reason must be provided for the return or exchange.
- After 6 days of delivery, no returns or exchanges will be processed.
Products Not Eligible for Return or Exchange
- Sale Orders / Discounted Products
- Accessories such as Evil Eye Jewel products, Scrunchies by Dinckle, Hair clips, and Combs
- Hair Perfumes & Hairline Powder
- Products purchased from pop-ups/exhibitions or in-studio trials
- Products that have been coloured, chemically treated, or damaged due to styling post-purchase
Return Process
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Initiate Return: Log in to your account on nishhair.com or click on this link and choose the product you want to return. Provide your reason and attach a picture.
- Approval: Our team will review your request. If eligible, we will approve the return and arrange for a reverse pickup.
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Quality Check (QC): Once the product reaches us, it will undergo a QC process. If it passes, a store credit will be issued.
Please note: store credit will be given after a deduction of INR 200/-
Important Instructions
- Ensure the product is in the same condition as when received. Used or altered products (washed, cut, colored, chemically treated, or brushed for curly or wavy hair) will not be accepted.
- Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
- Clearly mention your order number and contact number on the package when returning it.
- INR 200 will be deducted for all returns/exchanges for logistics, prepping and packaging purposes
Refund and Store Credit
- WE DO NOT OFFER BANK REFUNDS. All refunds are provided as store credit.
- Store credit will be issued after deducting Rs200 and can be used for future purchases or gifting.
- Store credit will be sent directly to you via email.
Please Note: During festivals, Sale, adverse weather conditions like rains, natural calamities or political crises and curfews, your shipment may take upto 20 days to deliver. We assure you that we will try our best to deliver your product. However this not be considered as a valid reason for cancelation or refund.
Contact Us
For any issues or assistance, please call us at +91 90763 90361 or +91 91366 77749
